User Information

Hardware Information

Select the one that most closely describes the reason for your request.
Not Applicable, I do not have a hardware problem. This is a brand new computer and needs to be set up. Computer does not boot up at all. Computer boots up, but then it freezes with no error message. Computer boots up, but then it freezes and gives an error message. Computer boots up, but performance is poor. Computer boots up, but makes strange noises. The CD or DVD drive does not work. The floppy disk drive does not work. Monitor is hooked up but doesn't work. Printer is hooked up but doesn't work. Scanner is hooked up but doesn't work. Another peripheral is hooked up but doesn't work. I need a printer, scanner, monitor or other peripheral connected and/or configured. I need one-to-one instruction on the use of my computer or operating system. Other (Please specify in the textbox provided below).

Software Information

Additional Information

*Indicates Required Items

¹For all hardware requests, please provide the district's property ID number (barcode number) and the serial number of the equipment (computer, monitor, printer, scanner, etc) that is referenced in this support request. The numbers can be found on the barcode label affixed to the unit. (See the sample barcode label below.)

The district's property ID number appears immediately below or adjacent to the barcode, and the serial number is usually preceded by "S#" which in the example above would be 8KQLP.